Terms & Conditions

These Terms & Conditions are the agreement between you and the company that operates Kora. They apply when you create an account, publish or book an activity, or otherwise use the Kora app, the merchant portal, or this website. By using Kora, you agree to them.

Kora is a two-sided product: the user-facing dating and activity-booking app, and the merchant-facing portal for venue partners. These Terms govern your use as a dater. Merchants are additionally bound by the Merchant Agreement, accepted at onboarding. How we handle your personal data is described in our Privacy Policy, and our community rules are in the Acceptable Use Policy.

Pending incorporationKora is in the process of being incorporated as a Romanian company. The operating company’s legal name and registered office will be added here and on the Imprint before public launch.

You must be at least 18 years old to use Kora. Accounts are personal: one account per person, with accurate information, and you are responsible for activity under your login. You sign in to the dater app with your email and password (confirmed by a one-time email code). Signing in with Google or Apple is not currently available in the dater app.

Creating multiple accounts, impersonating someone else, or evading a removal ends your access without refund. You can delete your account at any time from Settings; when you do, your profile is anonymised as described in the Privacy Policy.

You keep ownership of the content you add — your photos, bio, and messages. By uploading it, you grant Kora a limited, worldwide, royalty-free licence to host, store, and display that content for the sole purpose of operating the service (for example, showing your profile to people you might match with). This licence ends when you delete the content or your account, except for copies we must retain by law, copies needed for safety, fraud-prevention or dispute-handling, and content other users have already received (such as messages you have sent).

You confirm that you own or have the right to share what you upload, that it relates to you, and that it does not break these Terms, our Acceptable Use Policy, or the law. We may remove content, or limit an account, where content is illegal, infringing, or violates our safety rules. Merchants separately license their listing content under the Merchant Agreement.

If you list activities on Kora, you are a merchant, and a separate agreement applies. Merchants onboard through the Kora merchant portal, complete Stripe Connect verification, and accept the Merchant Agreement (and Stripe’s Connected Account Agreement) before any activity goes live.

The merchant is the supplier of the experience and is responsible for delivering it and for complying with the rules that apply to its business (including food-safety, alcohol, hospitality, and tax). Kora is the booking platform; the contract for the experience itself is between you and the merchant. The full merchant terms are in the Merchant Agreement.

When two matched users agree on an activity, they book it through Kora and pay via Stripe. A booking is confirmed once the required payment is made: in split mode both users pay their share; in host-pays-all mode the proposing user pays the full amount. The price is always shown before you pay.

All prices, fees, and refunds are in Romanian leu (RON) — no other currency is supported. If your bank applies a currency-conversion or card fee, that is outside Kora’s control. Kora retains a 10% platform fee on the booking; the remainder is settled to the merchant via its Stripe Connect account on Stripe’s standard payout schedule. Card details are handled entirely by Stripe; Kora does not receive or store your full card number.

Payment must be completed promptly: an unpaid booking is automatically cancelled after about two hours, and the slot is released. We do not offer partial payments.

If a user cancels more than 24 hours before the booked slot, they receive a full refund via Stripe. A user cancellation within 24 hours of the slot is not refundable. Refunds are full-refund-only — we do not issue partial refunds — and are returned to the original payment method; they are processed through Stripe and may take a few days to appear.

If the merchant, our team, or the system cancels a booking (for example because the activity was withdrawn or a payment timed out), all paying users receive a full refund regardless of timing.

Nothing in this section limits the mandatory consumer-protection rights you have under the law of your country of residence — see “Your cancellation & withdrawal rights” below.

A Kora booking is a contract for a leisure activity to be provided on a specific date or within a specific period. Under EU consumer law (Consumer Rights Directive 2011/83/EU, Art. 16(l), as implemented in Romania by OUG 34/2014 and in other Member States by their national law), the standard 14-day right of withdrawal does not apply to such date-specific leisure services. We tell you this before you pay so you can decide with full information.

Independently of that, Kora offers the goodwill cancellation policy above (a full refund if you cancel more than 24 hours before the slot). The merchant, as supplier, may publish additional cancellation terms, and your mandatory rights against the merchant as supplier are unaffected. For any purchase to which a statutory withdrawal right does apply, you may exercise it by writing to support@koraexperiences.com.

Kora only works if people feel safe. Our full community rules are in the Acceptable Use Policy. The following end your access: harassment, hate speech, threats, sexual content involving minors, non-consensual or prohibited sexual content, fraud, impersonation, spam or solicitation, arranging payment off-platform to avoid our protections, and any use of Kora for illegal purposes.

You can unmatch and report another user at any time. Unmatching removes you from each other’s chats and from each other’s discovery — and reports are reviewed by our team, never shown to the person you report, and never reveal who reported them. Please remember that Kora does not run identity checks or criminal background checks on users: meet in public, tell someone where you are going, and use your judgement. Your safety when meeting people is ultimately your own responsibility.

If you believe content on Kora is illegal, you can notify us at legal@koraexperiences.com or through the contact form under “Legal / Privacy”. Please tell us where the content is, why you consider it illegal, and how to reach you, and confirm your notice is made in good faith.

We review notices in a timely, diligent, non-arbitrary and objective way, and may remove content or restrict an account. Where we remove your content or restrict your account, we will, where required and reasonable, give you a statement of reasons and a way to contest the decision. Consumers may also use the alternative dispute resolution options referenced in our Imprint. Misusing the reporting mechanism (for example repeated, manifestly unfounded notices) may itself lead to restrictions.

We may suspend, restrict, or remove an account that breaches these Terms or puts other users at risk, and we may suspend or remove activities or merchants that do the same. When a user account is removed, its profile is anonymised and the user’s upcoming bookings are cancelled and refunded. Where it is reasonable to do so, we will tell you why.

You can leave at any time by deleting your account. When an account ends, access stops and we handle your data as described in the Privacy Policy. Refunds for confirmed bookings still follow the cancellation rules above; we do not refund where access ended because of a serious breach.

Kora is provided “as is”. Kora connects people and venues; we are not a party to what happens between users, or between a user and a merchant, and we are not responsible for their conduct or for the experience the merchant supplies. To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages.

These limitations apply only as far as the law allows, and they do not limit our liability for the booking and payment service we ourselves provide. Nothing in these Terms excludes or limits our liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by us, or any liability that cannot be limited under applicable law. Your mandatory rights as a consumer are not affected.

These Terms are governed by the law of the country in which the operating company is established, which is intended to be Romania.

Pending incorporationThe governing law and competent court will be confirmed together with the operating company details before public launch. If you are a consumer in the EU, you keep the mandatory protections of your home country (Rome I Regulation, Art. 6) and may bring proceedings in your local courts where the law allows.

We may update these Terms as Kora evolves. If a change is material, we will let you know in the app or by email before it takes effect, and you can close your account without penalty if you do not accept it. Changes do not apply retroactively to bookings you have already made. The “last updated” date above always reflects the current version.

For anything about these Terms, write to support@koraexperiences.com or use the form at /contact under “Legal / Privacy”. We reply within two business days.