Merchant Agreement

This Merchant Agreement is the contract between Kora and you, the venue partner (“merchant”), when you list and sell activities on Kora. It is separate from the consumer Terms & Conditions, and it is a business-to-business agreement — EU consumer-protection law does not apply to the Kora–merchant relationship. You accept it when you onboard in the merchant portal. How we handle personal data is described in the Privacy Policy and the sub-processor list.

Pending incorporationKora is operated by a Romanian company in the process of being incorporated; its details will be published on the Imprint before public launch.

To list on Kora you must be a business registered in Romania and onboard through the merchant portal, providing your business email, legal business name, trading name, contact phone, category, and venue details. Your activities become visible to users only after you complete Stripe Connect verification.

Payouts run through a Stripe Connect Express account created for your business (country: Romania; business type: company; currency: RON). By onboarding, you also enter into Stripe’s Connected Account Agreement directly with Stripe, and you authorise Kora to act as the platform on that account. Stripe collects and holds your bank/IBAN and identity-verification documents; Kora does not receive or store them.

Your listings must reflect real availability, accurate prices, and true venue conditions. You grant Kora a licence to host and display your listing content (names, descriptions, photos, opening hours, and venue addresses, which we geocode to map coordinates) for as long as the listing or any related booking is live. You confirm you have the right to use that content.

All prices, fees, and payouts are in Romanian leu (RON). When a booking is paid, Kora retains a 10% platform fee on the booking amount, and the remainder is transferred to your connected Stripe account. The fee is collected at the point of payment as a platform fee on the charge, so you receive the net amount; payouts then follow Stripe’s standard payout schedule for your account.

You are responsible for your own taxes, including VAT, on the experiences you supply, and for issuing any receipts or invoices your customers or the law require.

Refunds on Kora are full-refund-only. A user who cancels more than 24 hours before the slot is fully refunded; a cancellation within 24 hours is not refunded. If you cancel a booking, or Kora cancels it (for example on suspension or a payment timeout), the user is fully refunded regardless of timing. Refunds are taken back from your connected account net of Kora’s original fee.

You are responsible for chargebacks, disputes, and reversals arising from the experiences you supply, and Kora may recover from you (including from your payouts) amounts it is required to refund or that are charged back. You will deliver each booked experience as described, or cancel and let the customer be refunded.

You are the independent supplier of every experience you list — not Kora’s agent, employee, or partner. The contract for the experience is between you and the customer. You are solely responsible for delivering the experience safely and lawfully and for complying with every rule that applies to your business, including health and food-safety, alcohol licensing, hospitality, accessibility, insurance, and tax law. Kora provides the booking and payment platform only.

To fulfil bookings, you receive personal data about the customers who book with you (such as the booking details and the guests’ first names). For that data you act as an independent controller: you must handle it lawfully, use it only to deliver and account for the booking, keep it secure, honour the customers’ data-protection rights, and not use it for your own marketing without a lawful basis. Both parties will tell each other promptly about any personal-data breach affecting Kora customer data.

We may suspend or restrict your listings or account where you breach this agreement, put users at risk, or fail verification, and we may remove you for serious or repeated breaches. Where we restrict, suspend, or terminate your account, we will give you a statement of reasons, unless the law prevents it or it would compromise safety or an investigation.

When a merchant or activity is suspended, confirmed bookings continue but unpaid bookings are cancelled and any captured payments refunded. You can ask us to delete your account from the portal; we review the request so in-progress bookings and payouts are settled, then anonymise your account and close your Stripe payout account.

Which activities a user sees and in what order depends mainly on relevance to that user — including the user’s chosen distance, the activity’s availability for the proposed time, and recency. Kora does not accept payment for ranking, and listing order is not influenced by any fee beyond the standard platform fee.

If you disagree with a decision — for example a restriction, suspension, or a withheld payout — contact merchants@koraexperiences.com and we will handle your complaint and respond. This internal complaint-handling route is provided in line with the EU Platform-to-Business Regulation.

As between you and Kora, and to the extent permitted by law, neither party is liable to the other for indirect or consequential loss; nothing limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence. You will indemnify Kora against claims arising from the experiences you supply, your content, your breach of this agreement, or your failure to comply with the law.

We may update this agreement; for material changes we give at least 15 days’ notice (or longer where the law requires), and continuing to list after the change takes effect means you accept it. This agreement is governed by Romanian law, and the competent Romanian courts have jurisdiction, without prejudice to any mandatory rules.

Pending incorporationThe operating company and competent court will be confirmed before public launch.